Shipping Information

Last updated: [19 January 2026]

Last updated: [DD Month YYYY]
Seller: [FULL LEGAL NAME], established in Portugal, with registered address at [FULL ADDRESS].

At C Lux, shipping is handled with discretion, security, and attention to detail, reflecting the value and nature of pre-owned luxury items. This page explains how delivery works once a purchase has been agreed through direct communication.

1) How purchases and shipping work (no public prices)

1. C Lux does not display public prices on its website. Product pages act as a curated catalogue.
2. To enquire, customers use the contact/quote form (replacing “Add to cart”) or contact us via [CONTACT EMAIL].
3. A purchase is completed only after:
   • C Lux issues a written quote (price, shipping, and key conditions),
   • the customer accepts the quote in writing, and
   • full payment is received via PayPal or MB Way [where available].

No item is dispatched before payment is confirmed.

2) Shipping destinations

We currently ship to:

• [COUNTRIES / REGIONS]

If your location is not listed, please contact us before requesting a quote.

3) Carriers, tracking, and insurance

1. Orders are shipped using reputable, trackable carriers such as: [DHL / UPS / FedEx / OTHER].
2. Shipments are insured for the declared value, unless expressly agreed otherwise in writing.
3. Tracking details are provided once the item has been dispatched.

4) Shipping costs, duties, and taxes

1. Shipping costs are calculated individually and confirmed in the quote.
2. Any customs duties, import taxes, or local charges (where applicable) are:

• [PAYABLE BY THE CUSTOMER / PAYABLE BY C LUX / DEPENDS ON DESTINATION]

5) Dispatch timeframe

Estimated dispatch time after payment confirmation:

• [X–Y BUSINESS DAYS]

Dispatch may take longer where additional authentication, verification, or quality checks are required.

6) Delivery and transfer of risk

1. For consumer purchases in the EU/EEA, risk in the goods passes on delivery to the address provided by the customer, unless mandatory law provides otherwise.
2. The customer is responsible for ensuring delivery details are accurate and that someone is available to receive the shipment.
3. Failed deliveries due to incorrect information may incur additional costs.

7) Packaging and C Lux security tag

1. All items are carefully packaged to preserve condition during transit.
2. Each item is shipped with an official C Lux security tag attached.
3. The security tag must remain attached until the customer has completed inspection and confirmed the decision to keep the item.

8) Contact

For shipping-related enquiries:
Email: info@cluxstore.com